Client/Patient & Family Experience Survey 2023
Each year, HSNS asks clients and family members for their thoughts about the care they receive. This important feedback helps shape HSNS services by identifying what is going well and where there are areas to improve.
For the 2021 survey, HSNS received 895 surveys, which represents 4.23% of all clients seen that year.
Below are some highlights from the survey:
99.6%
said they were satisfied with the quality of care they received
92.6%
said they had a better understanding of their (or their family member’s) hearing
90.6%
said they noticed improved speech-language skills because of the services received
97.8%
said they learned helpful new skills or knowledge during their visits
99%
said they had a good understanding of things they were responsible for in managing their own care
99%
said they felt SAFE when receiving services
In 2022, HSNS maintained the improvement from last year in helping clients and families understand the results of assessments.
99.7%
said they understood the results of their assessments
99.1%
said they were given the information they needed to make decisions about their care
99.1%
said that HSNS staff listened and answered their questions
97.4%
said they felt involved in decisions about their care
In 2022, HSNS staff overwhelmingly treated its clients with respect and considered individual client/family needs during assessment and treatment.
99.8%
felt they were treated with respect by staff
99.3%
said staff considered their individual needs, preferences, and values
99%
Said they know they can refuse a treatment that was offered
97.4%
knew how to submit a complaint
Of the 560 written comments HSNS received from clients/family members responding to the survey, 81% were positive comments about caring, knowledgeable, patient, and respectful staff; feeling physically and psychologically safe, and described an overall great experience.
To share your feedback, visit the patient feedback form on the HSNS website, call us toll free 1-888-780-3330 or send us an email at info@nshsc.nshealth.ca.