Accomplishments
in 2022-2023

 

Accessibility - Goals

  • Sites, services, and information meet provincial accessibility standards. 

  • Patient and Family Centred Care (PFCC) is guided by principles of Equity, Diversity, and Inclusion (EDI). 

  • Information Technology (IT) is enhanced to support accessible HR processes and resources. 

  • Safety is demonstrated as a core value of the organization. 

This year, we achieved:

  • Nine new sites implemented hearing screening improvements to reduce the audiology wait list. 

  • Expanded use of HR software to streamline processes (including volunteers). 

  • Collaboration established between the EDI Taskforce and Standards and Audit Working Group. 

  • Assessment and recommendations for ‘virtual care’ experience for clients, families, and staff. 

  • Clinical services (patient/client visits) are back to pre-pandemic levels. 

  • Preliminary scan of NS Accessibility Standards completed for all 35 HSNS clinic sites. 

  • Designated budget accountability for activities related to Patient and Staff safety.  

Communication - Goals

  • Use range of communication strategies with internal and external stakeholders. 

  • Clients, patients, families, staff, and partners share their experience stories. 

  • Promote HSNS (a “household name”) across all communication, services, activities, and products. 

This year, we achieved:

  • Established processes for EDI principles to inform the HSNS Communications Plan. 

  • Implemented organization-wide training in cybersecurity for communications. 

  • Increased translation of HSNS materials for clients and families.  

  • Five HSNS experience stories completed and shared on HSNS website and social media platforms, including 10 staff and two Board of Directors profiles.  

Engagement - Goals

  • Build on professional development and leadership development for all staff. 

  • Use collaborative decision-making and engagement with clients, HSNS staff, and external stakeholders. 

  • Promote recruitment, retention, and a supportive workplace culture. 

This year, we achieved:

  • Expanded capacity, resources, education, and support for Partners in Care. 

  • Implemented strategies to promote increased diversity in HSNS staff. 

  • Improve alignment of senior leadership responsibility with external healthcare context.  

  • Successful recruitment of four leadership positions following retirements of senior staff. 

  • Collaboration on Provincial Preschool Autism Service with increased number of children served.