Accomplishments
in 2022-2023
Accessibility - Goals
Sites, services, and information meet provincial accessibility standards.
Patient and Family Centred Care (PFCC) is guided by principles of Equity, Diversity, and Inclusion (EDI).
Information Technology (IT) is enhanced to support accessible HR processes and resources.
Safety is demonstrated as a core value of the organization.
This year, we achieved:
Nine new sites implemented hearing screening improvements to reduce the audiology wait list.
Expanded use of HR software to streamline processes (including volunteers).
Collaboration established between the EDI Taskforce and Standards and Audit Working Group.
Assessment and recommendations for ‘virtual care’ experience for clients, families, and staff.
Clinical services (patient/client visits) are back to pre-pandemic levels.
Preliminary scan of NS Accessibility Standards completed for all 35 HSNS clinic sites.
Designated budget accountability for activities related to Patient and Staff safety.
Communication - Goals
Use range of communication strategies with internal and external stakeholders.
Clients, patients, families, staff, and partners share their experience stories.
Promote HSNS (a “household name”) across all communication, services, activities, and products.
This year, we achieved:
Established processes for EDI principles to inform the HSNS Communications Plan.
Implemented organization-wide training in cybersecurity for communications.
Increased translation of HSNS materials for clients and families.
Five HSNS experience stories completed and shared on HSNS website and social media platforms, including 10 staff and two Board of Directors profiles.
Engagement - Goals
Build on professional development and leadership development for all staff.
Use collaborative decision-making and engagement with clients, HSNS staff, and external stakeholders.
Promote recruitment, retention, and a supportive workplace culture.
This year, we achieved:
Expanded capacity, resources, education, and support for Partners in Care.
Implemented strategies to promote increased diversity in HSNS staff.
Improve alignment of senior leadership responsibility with external healthcare context.
Successful recruitment of four leadership positions following retirements of senior staff.
Collaboration on Provincial Preschool Autism Service with increased number of children served.